FAQ
reservation FAQ’s:
How do I sign up for a trip?
Reservations can be made by signing up online or by giving us a call at 303-859-6584. A deposit is required when you sign up. Your guide will inform you that your trip has been confirmed and once your trip meets the required number of participants. We ask that you DO NOT purchase airline tickets until your trip has been confirmed.
When are payments due?
Most trips require a deposit to reserve your spot (usually fully refundable until 30 days before departure) and a final payment one month before departure. Some trips have a special deposit/payment policy, which is noted on the trip itinerary. You can make payments online, over the phone, or in person.
What forms of payment do you accept?
Payments must be made in US dollars, and we accept Visa, Mastercard, American Express, and Discover. Payments in person may be completed using an ID and a check.
Do you offer any discounts for repeat travelers?
At this time, Moments In Stone does not offer any discounts on our trips, but that does not mean that we will not in the future!
What if I need to cancel my trip?
If you decide to cancel your trip, the following fees apply and are due to Moments In Stone prior to departure date, upon receipt of written notice of your cancellation.
With 30+ days of notice adventurers can receive a full refund
Within 15-29 days of notice adventurers can receive a 50% refund of the trip cost
Within 0-14 days of notice no refunds can be given. You are responsible for the full trip cost
Some trips may have specific cancellation fees, which are noted on the trip itinerary. Please see specific trip itineraries for details.
What If I need to transfer to another trip?
If you decide to transfer to another trip, the following fees apply and are due to Moments In Stone prior to departure date, upon receipt of written notice of your transfer request.
With 30+ days of notice adventurers can receive a full refund
Within 15-29 days of notice adventurers can receive a 50% refund of the trip cost
Within 0-14 days of notice no refunds can be given. You are responsible for the full trip cost.
Some trips may have specific transfer fees, which are noted on the trip itinerary. Please see specific trip itineraries for details.
do you offer trip insurance?
We do not offer trip insurance / protection at this time.
What if Moments In stone cancels my trip?
Moments In Stone reserves the right to cancel all or a portion of a trip. In the event of such a cancellation, full or partial refunds, if any, will be at Moments In Stone’s sole discretion. Moments In Stone is not responsible for additional expenses incurred by you in preparing for the trip (including non-refundable air tickets, visa fees, gear or medical expenses, etc.).
What if my trip doesn't have enough participants?
Each trip requires a minimum number of participants. If we sign up enough participants to run a trip, the trip is confirmed, and we will alert travelers so they can purchase their airfare. Many of our adventures confirm with as few as four trip participants.
In most cases, if a trip doesn't have enough participants, you may either transfer to another departure date or trip, be refunded your deposit or you might be able to pay a supplemental fee to run the trip with fewer participants.
What if I don't need every hotel/activity/etc. on my trip?
Moments In Stone doesn't give any refunds for unused hotel rooms, meals, sightseeing trips or trek arrangements. Trip price is quoted as a package; credits are not given for services not used.
Is airfare included in the trip price?
Our prices are for trip costs only; airfare, rental cars, additional hotel nights, etc. are additional.
Can you help me book my airline tickets?
Absolutely, contact us via phone to chat about how we can help.
What are my responsibilities/obligations as a trip member?
Your job as a trip attendee is to come and have a good time once you arrive! Bring a positive attitude and some good stories to share with the group. These trips are quite heavy on outdoor activities, but you don’t need to be a master survivalist, for all of our trips the experts will be right beside you every step of the way. A healthy level of activity is necessary for nearly all of our trips, but accommodations may be available.
We want everyone to enjoy themselves as much as possible and make some new friends with similar interests along the way.
If you have any medical, food, or physical limitations please let our trip directors know prior to arrival so that we can work with you to make your trip amazing!